BERJAYA RECRUITMENT NETWORK SUPPORT EXCUTIVE SUPERVISOR
PURPOSE OF THE POSITION
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Monitor, health check network service for all POSes, partners and core networks in PDC and DRC
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Manage and supervisor the Network Support Team
SCOPE(the way that the position contributes to and impacts on the organization)
All POSes, partners and core network in PDC an DRC
ROLES & RESPONSIBILITIES:
Main roles:
- To monitor performance on Wide Area Network (WAN) and Core Network
- To perform health checks on Wide Area Network (WAN) and Core Network
- Carry out system backups, recovery plans & disaster recovery
- Vendor-liaison on hardware/services according to SLA
- Vendor coordination for replacement of faulty hardware
- Provide coordination and escalation on service outages with service provider/network vendors
- Raising, Handling and Resolving Incidents and support sales Outlets (POS)
- Perform and monitor computer operations at the data centre and to maintain, install and serve data network communication equipment.
Main responsibility:
- Ensure WAN Availability of POSes, Partners uptime at 99%
- Ensure network uptime 99% at PDC & DRC
- Coordinate with Call Center, IT vendor and Telco vendor do check, troubleshooting to
- Ensure company's Logical and physical network diagram, IP Address planning and Document are up-to-date
Working Relationship:
- Internal: Call center, CO, FS, IT Dept
- External: Partners, vendors
PERSON SPECIFICATION
Attributes:
- Must prepare to work on shifts, weekends and public holidays
- Independent and teamwork
- Honesty and reliabilit
Knowledge: IT, must have knowledge in networking fundamentals, monitoring tools & trouble shooting.
Skills:
- Must have knowledge in networking fundamentals, monitoring tools & trouble shooting skill
- Good communication and collaboration skills
- Good written, verbal, and documentation skills.
- Management skill
Experience: 2 to 3 years of experience in the related fields
Qualification
- Have CCNA (at least) or equivalent cert.
- Bachelor’s Degree
- Prefer Candidates Certified By VnPro
Languages required
English is a plus
CONTACT US
- Ms TRUONG THI TUYET NGA
- Phone: 0984 288 364
- Email: ngatruong@bgt.com.vn
- Data Center (PDC) , FPT Building,Tan Thuan Str, Tan Thuan EPZ, District 7, HCMC
