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CÔNG TY BERJAYA GIA THỊNH TUYỂN DỤNG

PURPOSE OF THE POSITION

Monitor, health check network service for all POSes, partners and core networks in PDC and DRC

SCOPE (the way that the position contributes to and impacts on the organization)

ROLES & RESPONSIBILITIES:

To monitor performance on Wide Area Network (WAN) and Core Network
To perform health checks on Wide Area Network (WAN) and Core Network
Carry out system backups, recovery plans & disaster recovery
Vendor-liaison on hardware/services according to SLA
Vendor coordination for replacement of faulty hardware
Provide coordination and escalation on service outages with service provider/network vendors
Raising, Handling and Resolving Incidents and support sales Outlets (POS)
Perform and monitor computer operations at the data centre and to maintain, install and serve data network communication equipment.

KEY PERFORMANCE INDICATOR:

Ensure WAN Availability of POSes, Partners uptime at 99%
Ensure network uptime 99% at PDC & DRC
Coordinate with Call Center, IT vendor and Telco vendor do check, troubleshooting to fix WAN at Datacenters, POSes
Ensure company's Logical and physical network diagram, IP Address planning and Document are up-to-date

PERSON SPECIFICATION
Attributes	Must prepare to work on shifts, weekends and public holidays Independent and teamwork Honesty and reliability
Knowledge	IT, must have knowledge in networking fundamentals, monitoring tools & trouble shooting.
Skills	Must have knowledge in networking fundamentals, monitoring tools & trouble shooting skill Good communication and collaboration skills Good written, verbal, and documentation skills.
Experience	2 to 3 years of experience in the related fields §
Qualification	Have CCNA (at least) or equivalent cert. Bachelor’s Degree
Languages required	English is a plus

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